Refund Policy

Cribbb is free to download and use. Some extras are paid: Cribbb Plus, extra call minutes and gifts for friends.

These are bought inside the app and paid through the App Store (Apple) on iPhone and iPad, or Google Play (Google) on Android. The store takes the payment, so refund requests are made to the store you paid with and decided under its rules. We don’t receive your card details and can’t send money back to your card ourselves.

Travel you book through Cribbb, such as flights, stays and tours, is booked with our partners, who handle their own refunds (see “Bookings with travel partners”).

This policy forms part of our Terms of Service. Nothing in it limits rights you have under consumer law.

A free trial of Cribbb Plus costs nothing while it lasts.

Cancelling. If you cancel at least 24 hours before the trial ends, you won’t be charged. Cancel in your App Store or Google Play subscriptions; deleting the app or your Cribbb account doesn’t cancel a trial.

Reminders. We remind you by email and notification before your trial ends, so the first charge never comes as a surprise.

When the trial ends. If you don’t cancel, the plan you chose (monthly or yearly) starts and the store charges you. From then on, the rules for Cribbb Plus below apply.

Automatic renewal. Cribbb Plus renews automatically at the end of each monthly or yearly period until you cancel. The store charges you within the 24 hours before each renewal.

Cancelling. Cancel at least 24 hours before your renewal date in your App Store or Google Play subscriptions. When you cancel, Plus stays on until the end of the period you have already paid for, and you won’t be charged again.

Unused time. Cancelling stops future charges. We don’t refund the unused part of a period you have already started, except where the store grants a refund or the law requires one.

Price changes. If the price of Plus changes, we tell you in advance. Where the store or the law requires it, the new price only applies once you agree; otherwise it applies from your next renewal, and you can cancel before then.

Refunded payments. If a payment is refunded or reversed, Plus for that period ends, along with what came with it, such as extra call minutes and verification.

Calls and voice notes use minutes. Your plan includes a monthly allowance, and you can buy extra minute packs.

Included minutes reset each month and have no cash value, so they can’t be refunded.

Minute packs are added to your minutes for the month you buy them. Minutes you have already used can’t be refunded. If you haven’t used a pack, you can ask the store you paid with for a refund. If it’s refunded, the minutes from that pack are removed.

You can buy Cribbb Plus or call minutes as a gift for a friend.

One-time payment. A gift is paid once, doesn’t renew and doesn’t change your own plan.

Who can ask for a refund. Only the person who paid for the gift can ask for a refund, through the store they paid with. The person who received it can’t.

No cash value. A gift can’t be exchanged for money or moved to someone else once it has been sent.

Refunded gifts. If a gift is refunded, the Plus or minutes it gave may be removed from your friend’s account.

Ask the store you paid with. It reviews your request and, if it agrees, sends the money back to your payment method.

App Store (iPhone and iPad). Go to reportaproblem.apple.com and sign in with your Apple Account, or open the receipt email from Apple. Choose “I’d like to” → “Request a refund”, pick the reason and the Cribbb purchase, and submit. Apple usually replies within 24 to 48 hours.

Google Play (Android). Open the Google Play Store app, tap your profile picture → Payments & subscriptions → Budget & history, choose the Cribbb purchase and tap “Request a refund”, or go to play.google.com/store/account/orderhistory. Google lets you request a refund for most purchases within 48 hours; after that, contact us and we’ll help.

Need help? If you’re not sure which store you paid with, or the store asks you to contact the developer, use “Talk to a person” in the Zuri chat in the app or email hello@cribbb.com with the date and amount of the purchase. We’ll help you with your request.

Flights, stays, tours, tickets and rides are booked with our partners on their sites or apps, not with Cribbb. Your booking contract is with the partner.

Changes, cancellations and refunds of bookings follow the partner’s own rules, which it shows before you book, such as free cancellation, partly refundable or non-refundable. Refunds come from the partner, to the payment method you used with them.

We’re happy to help you find the right place to ask. Commissions we earn from partners don’t affect what you pay or what you get back.

Cribbb helps groups keep track of shared costs, but Cribbb never holds, collects or transfers money. Members pay each other directly, using the methods the group chooses.

Because the money never passes through Cribbb, we can’t refund payments between group members. If someone backs out, the rules your group agreed for the trip apply, and refunds are settled between members.

This policy doesn’t take away any rights you have under the consumer law where you live.

European Union and United Kingdom. You normally have 14 days to cancel a purchase of digital content or services. When you ask for Cribbb Plus or a minute pack to start straight away, you agree that it starts immediately, which may mean this right ends once it has started, as the law allows. You can still cancel a subscription at any time to stop future charges. The store you paid with handles cancellations within the 14 days.

Faulty service. If something you paid for doesn’t work as described and we can’t fix it, contact us. We’ll work with you and the store to put it right, which may include a refund.

If you delete your account. Deleting your Cribbb account doesn’t cancel a subscription paid through the App Store or Google Play. Cancel the subscription in the store first; otherwise the store may keep charging you. Unused minutes and gifts are lost when your account is deleted.

If we close your account. If we close your account for breaking our Terms of Service, you may not get a refund for the rest of your subscription period, unless the store or the law requires one. If we stop offering Cribbb Plus, we’ll tell you in advance and you won’t be charged for periods we can’t provide.

We may update this policy as Cribbb or the stores’ rules change. The date at the top shows when it last changed. Changes don’t affect purchases you made before them, and if we make significant changes we’ll tell you in the app or by email first.

Questions about a payment or a refund? Contact us:

Email: hello@cribbb.com

In the app: “Talk to a person” in the Zuri chat

Please include the date and amount of the purchase and the store you paid with. We aim to reply within a few working days.